FAQ
Can I edit or cancel my order after it has been placed?
Yes, we can help you edit or cancel your order if it hasn't been packed or processed yet.
Please contact us within 2 hours of placing your order, quoting your order number.
I haven't received a confirmation email - has my order been placed?
Please check your Spam or Offers folder and ensure that the email address you provided with your order is correct.
If you still haven't received the email after 30 minutes, please contact customer service.
Can I place an order without creating an account?
Yes, you can place an order as a guest. You will still receive all order updates at the email address you provided.
Do you ship internationally?
Yes, we ship internationally. Additional fees and different delivery terms may apply depending on the country of delivery.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking link.
You can also check the status of your order in My Account → Orders
How can I find my size?
Use our size guide available on each product page and compare your foot length.
Are my payment details safe?
Yes. All payments are processed through encrypted and secure systems that comply with the PCI DSS standard. We never store your full payment card details.